FAQ
All your questions answered: what documents are needed, what insurance is included, how to pick up your car at Cancun Airport, deposit policies and more.
General
You will need:
• Valid driver's license (from your country)
• Passport or government-issued ID
• Valid credit card in your name
• You must be at least 23 years old
• Valid driver's license (from your country)
• Passport or government-issued ID
• Valid credit card in your name
• You must be at least 23 years old
Yes! All our rates include basic insurance coverage (CDW - Collision Damage Waiver) and theft protection. A refundable security deposit is required at pickup via credit card.
Yes, we offer pickup and dropoff at Cancún International Airport (CUN) and in Tulum city. Additional delivery locations may be available upon request.
Booking
We require at least 24 hours advance notice for all reservations. For peak season (December-February, July-August) we strongly recommend booking at least 1 week in advance to ensure vehicle availability.
• More than 24 hours before pickup: Free cancellation
• Less than 24 hours: One-day charge applies
• No show: Full reservation charge
• Less than 24 hours: One-day charge applies
• No show: Full reservation charge
Payment
We accept Visa, Mastercard, and American Express credit cards. Debit cards and cash may be accepted for the rental payment, but a credit card is always required for the security deposit.